Keybridge IT are a managed IT support provider, providing support for small to medium sized businesses, acting as their own in house IT support.
See below a breakdown of our services for our packages.
Our Support inclusions
|Features||PAYG Retainer||Silver Support||Gold Support||Platinum Support|
|Professional, highly skilled helpdesk||Yes||Yes||Yes||Yes|
|Telephone and Email Support||Yes||Yes||Yes||Yes|
|PC and Server Support||Yes||Yes||Yes||Yes|
|Assistance with anything 'IT'||Yes||Yes||Yes|
|SLAs for Low, Medium & High Priority Calls||Yes||Yes||Yes|
|Site Visits||Yes (limited)||Yes||Yes|
|Unlimited Support Calls||Yes||Yes|
|Proactive Server and PC monitoring||Yes||Yes|
|Fully protected & covered with anti-virus, web protection and patch management||Yes||Yes|
|24/7 Support available||Yes|
Our standard hourly rate for Business IT Support is provided at £89 per hour. We charge minimum £500 per day depending upon the type of engineer dispatched and if you are not within contract. Please note we do not charge for site visits with our Gold and Platinum support packages.
Evening/Weekend/Holiday IT Support is provided at £75 per hour. We charge the same for access to our experts, either over the phone or in person.
We offer a free consultation to qualifying businesses. If you would like to learn more about the state of your IT infrastructure, or would like to arrange a meeting to improve things, please call us today on 0845 009 0150 or email us here .
Note: We do not charge travel time within zone five of London, but charge for travel outside of London. This does not apply to our remote and phone appointments.